Return Policy

Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund except for any defect products. Ephyra- Oceanlife HQ- will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund voucher within 14 working days after the confirmation.

Please return your purchase to the following address:

Oceanlife Marketing Sdn Bhd
10-3, Block B, Platinum Walk,
No: 2, Jalan Langkawi, Danau Kota Setapak 53300, Kuala Lumpur.

We are OPEN during weekdays except for public holiday, from 9am – 6pm

Please contact us at / 03-41417889 or WhatsApp/ SMS/ Call 019-3999 238 / 019-3800 799 / 019-7373 770 / 019-6938 550 if you have any questions or doubts.